Customer Service Kudos: Chick-fil-A Houston

This is slightly off-topic, but considering the amount I gripe about bad service these days, I thought it appropriate to recognize someone doing it right.

I had lunch today at the Chick-fil-A location on the SW Freeway across from Greenway Plaza here in Houston and I was very impressed with the restaurant and the manager in particular. That is my second time in this location, and it is always very clean, the condiments are always well-stocked and organized, and the workers are very nice. I also noticed while eating today the manager Hugo making the rounds through the dining room checking with the customers to make sure they were satisfied with the food and offering to get them refills on their drinks. This is a far cry from most fast food places, where customer service is non-existent and the workers act like they are doing you a favor to take your order.  It is refreshing to see someone taking pride in their work and taking care of their customers.

So kudos to you Hugo and to your team at the Chick-fil-A for a job well done!