A while back I posted about a scam being perpetrated by Sears and Dockers on a recent rebate promotion. The issue I had was that instead of a “$10 reward card” as promised in a Sears press release, I received a crappy $10 off $50 men’s apparel coupon that was loaded with exclusions. Well, I’m happy to report that after a strongly worded complaint to the BBB, Sears refuted my argument but still offered to exchange the coupons for $10 gift cards. I sent in the coupons, and have since received the gift cards and even spent them. In my case, case closed.
However, it seems my post solicited numerous other comments about other issues in getting even the $75 gas card sent. Reports here and in the thread over at SlickDeals report issues with denials due to missing birthdates, purchases over multiple receipts, and even denials even though the required amount of merchandise was purchased. It has been noted that because of numerous issues they are now accepting resubmissions of the rebate at the following address:
Dockers Shell Promotion
Attention: Judy
1105 SE 8th St
Grand Rapids, MN 55744
If this doesn’t work, I would certainly recommend a BBB complaint. It certainly worked for me.