Comments on: Sometimes complaining does no good (customer service follow-up)

By: Hank Elrod

Hank Elrod — Thu, 30 Jul 2009 17:54:08 +0000

As small, customer-friendly retail businesses are disappearing, and mega-corporate stores are popping up everywhere filling the void, I think consumers are confronted more and more with poor customer service. To the point where poor service is practically expected and tolerated. To these corporations, the individual shopper is just one in a million, with limited options to shop elsewhere. How sad.

By: Ted Hurlbut

Ted Hurlbut — Sat, 18 Jul 2009 19:52:51 +0000

Creating positive customer experiences starts with getting the basics of customer service right. It’s amazing how many major retailers can’t even seem to get these simple customer interactions right. This is where independent retailers of all stripes have an opportunity to distinguish themselves and create meaningful differentiation.

By: BC

BC — Thu, 09 Jul 2009 12:50:38 +0000

Tried in the past not spending money at places similar as you have had. Some of those places have gone out of business in the past but others have kept on chugging.

Here’s a better one as a compromise tried now. Pick off the loss leaders and sale stuff. Skip all their full price stuff. Minimize their profits but minimize your expenses.

Keep on posting. Sometimes its sadly odd to see some of the stupid stuff experienced myself- seeing someone else meet it too.

On the effects of the economy – this also affects the work place and at stores – sometimes they know you would have a hard time leaving at the moment or everyone is going to save a buck – you will come back. Its when the times are good again ( hopefully! ) that then they realize it when you’re gone.