Since I’ve posted a couple of times recently about bad customer service experiences, I though I would post about a positive experience I had, or at least a negative experience that was handled appropriately. I’ve been neglectful in posting the follow-up, but once this was escalated the situation was resolved pretty promptly.
I posted last year about an issue I was having with a rebate from Office Depot. In May, I purchased an HP all-in-one laser printer which was advertised at $199.99 with two seperate rebate of $100 each, making the item free after rebate. Long story short, Office Depot’s rebate processor paid one rebate and gave me a long line of bull on the other, leading me to file a BBB complaint against Office Depot.
Well, after a week or so a representative from Office Depot customer service responded that the denial was due to a processing error and that they had instructed the rebate processor to send the check immediately. Additionally, they sent a $25 Office Depot gift card for the trouble.
Do I think the story of an unintentional processing error is completely legit? No, not really. Rebate processors are notoriously shady, although I don’t think it was a grand conspiracy by Office Depot to take my money either. In any case I ultimately got what I wanted. Case closed. Thanks to Office Depot for stepping up and taking care of a customer!
