One of my colleagues at the office is fighting with an identity theft scam involving her primary checking account, and listening to the line of bull they are feeding her has inspired me to post about the things you bank doesn’t want you to know if you are an identity theft victim.
Here’s her story: she had her wallet with her drivers license and debit card stolen in early November. Before she even realized it had happened, the fraudsters used the license and debit card to cash forged checks against her account. Note they didn’t forge checks drawn on her account, but they forged someone else’s checks and used her account to cash them against. She found out when she got an overdraft alert from her bank (Wells Fargo) and promptly contacted the bank to alert them to the scam and filed a police report. Wells Fargo ultimately opened them a new checking account and closed the old account that had been compromised.
So that’s the end of the tale, right? Nope! Because the fraudsters are still running around with her ID and know she banks with Wells Fargo, they simply ran the scam again last week and cashed forged checks against the new account. Now she’s fighting with Wells Fargo again to get the mess straightened out and the funds returned. They are now talking about opening a third account with a teller alert attached to supposedly prevent this from happening yet again.
So what does this story illustrate? Two things:
- When something like this happens, it is best just to move your primary account to another bank. In this instance changing the account number does no good because the fraudsters still have her picture ID and know she is a customer of the bank. Because it is typical for customers to not know their account number, it is common practice for bank tellers to use the picture ID to look up the account. That’s how this fraud was perpetrated a second time even though the old account was closed.
- Any safeguard depending on the teller is of minimal effectiveness. I say this as a former bank teller. A teller alert or note on an account does little good if the teller never reads it. When the bank is busy and customers are lined up as far as the eye can see, most tellers will just press whatever button they need to clear the alert and complete the transaction. This is especially true of tellers working the drive-thru lanes. The limited visibility of the customer created by the way most drive-thru lanes are configured (especially when you are dealing with the farthest lanes and/or the passenger as the accountholder) and the desire to get customers in and out fast also limits the effectiveness of an ID check. If a bank manager tells you a teller alert will prevent fraudulent activity on your account, they are either lying or stupid because they should know better.
Although one of my resolutions is to eliminate unnecessary accounts, there is a lot of wisdom in having a secondary checking account that you can use in this type of situation and/or keeping most of your funds in an account other than your primary checking account. In any case if this happens to you, it is probably best to retreat to a different bank and hope the scammers don’t follow you there.