Posts Tagged ‘HSBC’

Simplifying Finances: Step 1 – Identify Needs

February 14th, 2008

A few months ago I wrote about my need to simplify my finances by closing old bank accounts. I got off to a decent start, closing four obviously unnecessary accounts, but never went past that. Why? My theory is that those were the only ones that were obviously unnecessary, while the others I could make some case for. In many cases though multiple accounts would serve the same purpose, eliminating the need to keep all of them open.

This lends itself to the question, “What are my needs?” What do I really need out of my bank accounts? I have identified the following as needs from my bank accounts:

  1. High interest rate on excess cash held for emergencies.
  2. Above average interest rate on cash held in checking account for paying regular expenses.
  3. Ability to write paper checks occasionally.
  4. Ability to make occasional deposits of checks and cash.
  5. Fee-free ATM access.
  6. Ability to make small fee-free transfers to external accounts to simulate direct deposits.
  7. Opportunities to refer new customers for referral bonuses.

Our household currently has 12 open bank accounts, and it looks like our needs can be met by just six or seven of those. The winners (if you want to call them that) are:

  • FNBO Direct Online Savings - Meets need #1. Not a fancy website by any means, but at 3.85% APY it still has a great interest rate for an FDIC-insured account. 
  • Presidential Interest Plus Checking - Meets needs #2 and #3. The account has an above average 2.75% APY and unlimited check writing. The rate won’t set the world on fire, but I don’t plan to leave that much in the account anyway.
  • Bank of America My Access Checking - Meets needs #4 and #5. There are several branches and ATMs in my area (one in the lobby of my office).
  • Peoples Trust FCU Savings - Meets need #6. This account doesn’t limit the number of external accounts you can link and only limits the dollar amounts you can transfer out. This is great for transferring $25 or $50 to simulate a direct deposit when needed to avoid monthly service charges or fulfill the terms of a promotional bonus offer.
  • ING Direct Orange Savings (2 – one for both my wife and I) - Meets need #7. Each account can earn up to $500 in referral bonuses ($250 each for the Orange Savings and Electric Orange Checking products). This is the source of the ING Bonus Referral Links I have posted on this blog and are the way I cover hosting costs.

Who are the losers in this exercise? Here is the list of accounts to be closed:

  • Chase Free Checking – Very similar to my Bank of America Checking account, but BofA just has more convenient locations.
  • Chase Business Checking – Opened for the promotional bonus but I have no real need for the account.
  • Chase Business Savings – Same as Chase Business Checking: no need for the account.
  • HSBC Online Savings – Oh HSBC, how far you’ve fallen! You were once the leader, but unfortunately not anymore. That combined with the crappy customer service I got when trying to close by HSBC checking account makes me think it is time to end this relationship. It’s not you, it’s me. No wait – actually it is you. Sorry!
  • Peoples Trust FCU Premier Checking – I opened the account when I worked for Shell and this was still Shell Employees FCU. Then the account was great because the branch was directly below my building. Now I work somewhere else so the few locations PTFCU has aren’t convenient. And since my basic checking needs are met by my BofA account, there is no reason to keep this account open.

On the bubble… 

  • Presidential Premier Savings - This account was once the perfect companion to my Presidential Interest Plus Checking, but now the interest rate is below that of FNBO Direct and the limit of $35,000 on deposits earning the stated rate kind of cramps my style. I may keep it open since I can do instant transfers between it and the Presidential Checking account and it does earn a higher rate than the checking account, but most of my reserve cash will be at FNBO. I’m still undecided.

Online savings accounts: Who is king of the hill now?

February 4th, 2008

It used to be that every other email in my inbox was spam for a product to enhance a certain manly part, but over the last couple of weeks those have been outnumbered by messages from online savings accounts notifying me of reduced interest rates. I guess that will happen when the Fed reduces rates twice in a week. So who is the best bet now for liquid savings accounts?

According to the thread over at Fatwallet Finance, as of today (Feb 4 2008), the prize goes to OneUnited Bank’s Unity Gold E-Savings Account at 5.15% APY, although it requires a minimum balance 0f $1000 to earn interest. Of the big names, here are the current interest rates as of this post:

I’ve already discussed how all of rate cuts are killing the app-o-rama game, and with savings rates so low it is making less sense to keep extra cash in savings. We will likely start paying down our mortgage with our excess cash, although we will keep some in savings for emergencies. I may also apply for a HELOC in the unlikely event we need access to the cash we apply towards the mortgage later on.

Rant: Bank Customer Service Hell

November 16th, 2007

This was not a good day for my nerves in maintaining my various financial accounts. Today I have had to waste nearly an hour on the phone to fix errors by my banks. Here’s a rundown of the stupidity:

Chase – I opened a new Chase personal credit card account in October and did a balance transfer to my Capital One account, where the promotional rate was about to expire. After a couple of weeks, the account was no longer available for viewing on my Chase Online page and over a month past the opening date I had yet to receive a statement. I called to find out that a fraud alert had been placed on my account (although no one from Chase ever called to tell me that) and I had to basically re-answer all of the questions from my application to verify that it is indeed a legitimate account. Thankfully everything is fixed now, but it is still a royal PITA. Time wasted: 22 minutes.

Capital One - Despite calling twice to verify that no finance charge would be assessed on my promotional balance if I paid it off before November 1, on my latest statement the clowns at Capital One proceeded to charge be a finance charge on the balance I paid off on October 23. I called up customer service and waited on hold for a while for the first line rep, who immediately declared he could do nothing for me and I would need to talk to an account manager. After waiting on hold for the account manager for a while longer, she comes on the line and I repeat my story and she looks at the account and agrees that an adjustment is needed almost immediately. Time wasted: 25 minutes.

HSBC – Reviewing all of my accounts in Yodlee, I noted that my HSBC Checking which I closed last month had been charged a service fee of $12 for falling below the minimum balance requirement. I call up HSBC and after navigating their Labyrinth of a phone tree menu I finally talk to a person and explain the situation twice. She reviews the account and noted the account had been requested closed last month and manually closed the account and submitted the credit to reverse the finance charge. Time wasted: 9 minutes.

In total I spent 54 minutes on the phone correcting errors made by my banks. This isn’t including the time I spent to pull up my notes on the accounts. I also didn’t even do anything with a bank by mail deposit that isn’t showing up on my Presidential Checking account, although at this point I can’t be sure if it is an error by the bank or the postal service lost the deposit in transit.